REFUND POLICY

At SmoothSealer™, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to make your experience as smooth as possible. Please read the following policy to understand how to request a refund and the conditions under which refunds are granted.
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1. ELIGIBILITY FOR REFUNDS
You may be eligible for a refund under the following circumstances:
1. Defective or Damaged Products: If your product arrives damaged, defective, or in poor condition, please contact us immediately at support@smoothsealer.store within 7 days of receiving your order. Include a description and photos of the defect or damage.
2. Order Errors: If you receive the wrong product or the product does not match your order, contact us within 7 days of receipt. We will arrange a replacement or refund depending on availability.
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2. How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer service team at support@smoothsealer.store with your order details (order number, name, and email).
2. Return Instructions: We will provide return shipping instructions and address if applicable.
3. Return the Product: Ship the product back to us using a traceable method. Keep the proof of postage until the refund is confirmed.
4. Processing Time: Refunds will be processed within 7-10 business days after we receive the returned product.
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3. Refund Method
Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the refund is due to a defective or incorrect item.
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4. Exclusions
Refunds are not available for:
1. Products purchased through third-party retailers.
2. Products marked as final sale or non-returnable.
3. Items damaged due to misuse or improper handling.
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5. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: support@smoothsealer.store
Thank you for choosing SmoothSealer™. We are here to help!